Frequently Asked Questions

What is Tunnel Town?

Tunnel Town is the new game for iPhone, iPad and iPod Touch from the creators of Animal Jam. Once upon a time, a group of sophisticated and worldly rabbits in Jamaa were tricked by the Phantoms and fell into a mysterious portal to another world. With the help of Peck, the Alpha rabbit, they must brush up on their basic rabbiting skills in order to create an underground bunny community with all the comforts of home. Players will dig tunnels and rooms underground, furnish and decorate them with fun stuff to do, and populate their burrow by breeding new species of bunnies on the dance floor.


Is this part of Animal Jam or National Geographic?

Tunnel Town features the rabbits of Animal Jam, but it doesn't take place in Jamaa. These rabbits have been transported to a strange new world, where Peck will help them build a new home. Tunnel Town does not connect to the Animal Jam web game in any way; nothing that a player does in Animal Jam or Tunnel Town will affect the player's experience in the other game. Also, National Geographic is not responsible for Tunnel Town; the game is meant for entertainment only, and does not blend in educational content in the way that Animal Jam itself does.


How do I get Tunnel Town?

Download from the iTunes App Store


Which devices can I use to play Tunnel Town?

Tunnel Town requires iOS version 5 or above, and is currently compatible with the following devices:

  • iPhone 4, 4S, and 5
  • iPad 2, Retina iPads, and iPad Mini
  • iPod Touch 5th generation

We are working hard to bring Tunnel Town to additional iOS devices as quickly as possible - please be patient with us!


When will Tunnel Town be available for my device?

Many owners of the 1st generation iPad and the 4th generation iPod Touch have been frustrated to learn that Tunnel Town doesn't yet support these devices. We are working very hard to expand the list of supported devices, including 1st generation iPads and 4th generation iPods. We'll keep you posted on our progress here and on the Tunnel Town Facebook page. This is a very high priority for us!

If you have another device you'd like to see supported (including Android devices), tell us about it here.


How much does Tunnel Town cost?

Tunnel Town is free to download and play for as long as you'd like, but there are in-app purchases available. Parents can disable all in-app purchasing features through their Apple device settings by tapping Settings General Restrictions and enabling Restrictions, then setting In-App Purchases to OFF.


I lost a bunny!

Unless you give them a job to do, like mining Gems or working out on the treadmill, your bunnies will wander around the burrow and amuse themselves. If you put a bunny somewhere and returned later to find it gone, look around your burrow and see if it might be hiding in a tunnel somewhere. Sometimes bunnies get inadvertently put away in your inventory, too. Try tapping the bunny icon on the RIGHT side of the screen to open your inventory, and you'll see right away if your stray bunny is hiding out in there. If it is, just touch its icon and drag it into your burrow.


I lost everything!

If your whole burrow has disappeared, check to see if your device is set to use the same GameCenter account you started playing with. If you're using the correct GameCenter account but still believe you've lost data, we will do our best to help you! Send us a message from the Feedback page and tell us about the problem. Please include the following information:

  • Your GameCenter username (very important!)
  • A detailed description of what happened (also important!)

Where do I send questions or comments?

You can join in the conversation about Tunnel Town with other players on Facebook and Twitter.

You can send feedback to the development team using the form at tunneltown.com/feedback.

If you have technical issues with the game, contact .

Billing issues are handled through iTunes Support.


Where is Tunnel Town available?

Currently, Tunnel Town is available for download in Canada, and will soon be released worldwide.


In which languages is Tunnel Town available?

Tunnel Town is available in English only at this time. Other languages will be added in future updates, but no dates for specific languages have been announced.


Does Tunnel Town share players' personal information?

No personally identifying information is collected by the Tunnel Town app or services; only anonymized game play information to enable storage of your game state and to help us improve the game overall. We do not share any information with third parties, except as required by law or in order to provide these services. Please refer to our Privacy Policy for details.